RETURNS: On dry goods items.
1. Must Be In Same Condition As Item Was Sold, Must Be In Original Box, CANNOT Be Used, Or Opened.
2. All returns/exchanges must be received within 6 days of the order Date.
3. 20% RESTOCKING FEE On Unused Items, Customers Responsible For Shipping Fees.
4. NO RETURN / EXCHANGES: On Used Items.
******DOA (Dead on Arrival) Information******
1. Dead fish must be claimed within 1 HOUR of delivery (Per Tracking).
2. Must provide pictures/video showing the DEAD fish INSIDE the UNOPEDED BAG(s).
3. FULL picture/video of UNOPENED bag(s) and ALL bag markings. (ALL pictures must include UNOPENED bag(s).)
4. We will ONLY PAY what the insurance will cover via the Shipping Method you have selected. (Shipping Priority mail, we will ONLY cover a MAX/UP TO $50.00 on any order). All Live Fish orders are recommended to ship Priority Mail Express Overnight. In the case of deaths of fish we will ONLY cover what the insurance will cover. If your fish costs more than what the insurance will cover Blue Water Cichlids is NOT liable to pay back the difference (will NOT pay over what the insurance will cover).
5. To open a claim go to www.bluewatercichlids.com. Go to “Claim” and then submit all of your claim information. Once your claim is received we will let you know what the next step is.
1. Live Fish packages will include a heat pack (72+ hours) and an insulated box at no additional charge.
2. Priority Mail 1-4 business days. This will cover up to a MAX credit/return (if damage/dead fish occurs) of $50.00.
3. Priority Mail Express 1-2 business days. This will cover up to a MAX credit/return (if damage/dead fish occurs) of $100.00.
4. We will ONLY PAY what the insurance will cover via the Shipping Method you have selected. (Shipping Priority mail, we will ONLY cover a MAX/UP TO $50.00 on any order).
5. If you want insurance to cover your ENTIRE order contact us and we will allow you to purchase additional insurance for a fee. Fee depends on entire order amount.
6. Contact us for a shipping quote if you would like to place an order for over 10 fish.
7. We also provide combined shipping on large orders. Contact for Quote.